How to Submit a Custom and Clearance Service Request on Baramen: A Step-by-Step Guide
Definition of Customs in International Trade
Benefits of Submitting Customs and Cargo Clearance Requests with Baramen
How to Submit a Customs and Cargo Clearance Request
Step 1 - Access the Service Request Page:
Step 2 - Selecting Customs and Cargo Clearance Services:
Step 3 - Completing the Customs and Cargo Clearance Form:
When filling out the customs clearance form, ensure to provide the following key details:
- Country, Province, and City of Origin: Specify the location from which the shipment is departing.
- Country, Province, and City of Destination: Enter the details of where the cargo is being shipped.
- Shipping Date: Specify the date on which the goods will leave the origin.
- Receiving Date: Indicate the expected delivery date at the destination.
- Currency for Payment to the Service Provider: Select the currency you intend to use for the payment to the service provider.
- Packaging Type: Choose the appropriate packaging type for your shipment. If your preferred packaging is not listed, select “Other” and provide the necessary details.
- Shipping Method: Choose the preferred mode of transportation—road, sea, air, or rail. If you require a combination of methods or something different, select “Other.”
- Type of Customs Service: Specify the type of customs service required, such as export, import, or another option.
- Entry/Exit Border: For exports, provide the exit border details, and for imports, specify the entry border.
- Upload Files: Upload any necessary documents related to the shipment, such as cargo details, in formats like images, PDFs, or Excel files.
- Additional Information: Use this section to provide any extra details regarding your request.
Product Information Form:
Once you have filled in the general information, proceed to enter the specific details about your product. You can add information for one or multiple products (a minimum of one product entry is required). The following fields must be completed:
- Product Name: Include the full name of the product along with any distinguishing characteristics. For example, “Samsung A14 mobile phone, 64GB storage, 4GB RAM, dual-SIM, black.”
- Order Quantity: Specify the total quantity or volume of the product.
- Unit of Measure: Select the appropriate unit of measurement, such as piece, carton, box, dozen, gram, roll, etc. If the unit is not available in the list, choose “Other” and provide the relevant unit in the corresponding field.
- Unit Price: Indicate the price per unit of the product.
- Currency: Choose the currency used in the product transaction.
- Total Value: This field will automatically calculate the total value based on the unit price and quantity.
- HS Code: The Harmonized System (HS) code is an 8-digit customs tariff code established by the World Customs Organization and adopted by many countries. This code defines the product and its applicable customs tariffs. You must include this code to successfully submit and clear your product through customs.
- Total Weight (kg): Enter the total weight of the shipment in kilograms.
- Temperature-Controlled Storage: If your product requires specific temperature conditions, select “Temperature-Controlled Storage” and input the minimum and maximum temperature range (in degrees Celsius).
- Hazardous Product: If your product is considered hazardous, activate the “Hazardous Product” option and provide details on why the product is classified as dangerous. Hazardous items may include lithium batteries, chemicals, chemical powders, scented sprays, toxic substances, flammable goods, and more.
Once you’ve completed the product details, click “Add Product” to include it in the list below the form. To add more products, repeat the process and click “Add Product” again. Once all product details are completed, the “Save and Next” button will become active. Clicking this button will take you to the next step—setting the proposal submission deadline.
Setting the Proposal Submission Deadline:
At this stage, you need to define the deadline for service providers to submit their proposals. Providers will only be able to send their offers until the deadline you’ve selected. After this time, no further proposals will be accepted.
Once the deadline is set, click “Submit” to finalize your request. Your request will then be officially listed in the Baramen commercial services marketplace, where it will be visible to service providers for bidding.
Step 4 - Setting the Proposal Submission Deadline:
Viewing and Reviewing Proposals:
To access the received proposals, navigate to the right-hand menu under the “Customer” section and select “Service Request.” In the submenu that appears, click on “Provider Proposals” to display a comprehensive table of offers from service providers. For detailed insights into each proposal, simply click on the “View” icon associated with it.Communicating with Service Providers:
If you wish to engage in negotiations with service providers prior to making a decision, you can utilize the “Contact User” button to initiate a chat through the Baramen platform. This feature allows you to clarify any queries or discuss terms directly with the service provider.Accepting or Rejecting Proposals:
Each proposal includes buttons for accepting or rejecting the offer located at the bottom. If you find a proposal meets your requirements, click the “Accept” button. Conversely, if it does not align with your needs, select the “Reject” button.Proceeding to Payment:
Upon accepting a proposal, you will be directed to the subsequent step, which involves processing the payment for the invoice. Ensure that you review all payment details before finalizing the transaction.
Step 5 - Payment of Invoice Amount
Upon approving the selected proposal, it is essential to proceed with the payment as per the agreed terms. For a secure transaction experience, we highly recommend utilizing Baramen’s secure payment gateway. Payments processed through Baramen’s platform will be held in escrow until the order is finalized and the goods are delivered. Please note that Baramen assumes no responsibility for transactions conducted outside of its secure payment system.
After initiating the payment, kindly fill in the necessary information in the description field, upload your payment receipt, and any other relevant documents. Once completed, click the “Payment Completed” button to finalize this step.
If you choose to withdraw from the service before making the payment, you can do so by clicking the “Cancel” button and providing an explanation. Please be aware that once the payment has been processed, cancellation of the request will not be permitted.
When utilizing Baramen’s secure payment option, you will be redirected to the Baramen payment gateway, where a payment confirmation will be automatically sent to the seller. This will allow you to proceed to the next step: order preparation. If you opt for alternative payment methods, after selecting the invoice payment option, the next step will involve the seller confirming receipt of payment.
Step 6 - Service Execution
Once the customer has successfully paid the order amount, the service provider must confirm the receipt of funds in their account. (If the Baramen secure payment gateway was used, this payment confirmation will be handled automatically for both parties.)
Following payment confirmation, the service provider is expected to fulfill the requested services within the specified timeframe, as outlined in the customer’s order.
Step 7 - Completing the Process; Providing Feedback and Ratings
After the service has been delivered by the provider, you are encouraged to evaluate the service provider’s performance and share your feedback. Your insights are invaluable in helping to improve service quality on the Baramen platform.