You can track your order status in real-time at every stage of the purchase process, from placing your request to the final delivery. To view the details of each order, log into your account, navigate to the “Orders” section under the customer menu on the right, and access the list of your orders. This section provides comprehensive details, including the current status and upcoming steps for each order.

Below is a detailed breakdown of each stage in the purchasing process:

1. Negotiation with the Seller: Before making a purchase, you can communicate directly with various sellers using the Baraman chat feature. This allows you to negotiate key terms such as price, payment conditions, delivery location and time, and any other specific requirements. Once you’ve identified the best supplier, you can proceed to place your order. All conversations with sellers are saved in the “Messages” section of your account, and you will be notified of new messages via Baraman’s SMS service.

2. Placing the Order and Receiving a Proforma Invoice: After selecting your desired product and adding it to your cart, complete the order details and submit your request to the seller. Upon reviewing your request, the seller will issue a proforma invoice detailing the final price, shipping costs, payment methods, and delivery schedule.

3. Reviewing the Proforma Invoice: At the bottom of the proforma invoice, you will find “Accept” and “Reject” buttons. Carefully review the details, and if you agree, click “Accept” to proceed. If not, select “Reject” to decline. Acceptance will direct you to the next step: payment.

4. Payment of the Invoice: Upon accepting the invoice, proceed to pay the agreed amount according to the selected payment method. For a secure and reliable transaction, we recommend using Baraman’s Secure Payment Gateway. Payments made through this gateway ensure that the funds remain in escrow with Baraman until the order process and product delivery are fully completed. Baraman assumes no responsibility for transactions conducted outside of its secure payment gateway.

After payment, provide the necessary details in the description section, upload the payment receipt, and any other relevant documentation, and click “Payment Completed.” If you decide to cancel the purchase, do so by clicking the “Cancel” button before payment and providing an explanation. Note that once payment is made, order cancellation is not possible.

5. Payment Confirmation: Once the payment is made by the customer, the seller must confirm receipt of the funds (if the Baraman Secure Payment Gateway is used, this confirmation occurs automatically). For other payment methods, after selecting the “Pay Invoice Amount” option, the next step will be confirmation of payment by the seller.

6. Order Preparation: Upon payment confirmation, the seller will begin preparing the order to ensure timely delivery as per the customer’s request. Once the seller ships the order, the status will update to “Awaiting Delivery.”

7. Delivery of the Order: The order will be delivered to the specified address listed on the proforma invoice. After receiving the product, confirm receipt by selecting the appropriate option in your account to verify that the delivery matches the invoice details. If there are any discrepancies between the received items and the invoice, select “Disapprove” to trigger a review by the Baraman support team.

8. Confirmation of Order Receipt: Once you confirm receipt of the order in your account dashboard, the purchasing process is officially complete.

9. Payment to the Seller: If payment was made via Baraman’s Secure Payment Gateway, the funds will be transferred to the seller’s account after the customer confirms the receipt of goods according to the approved proforma invoice, finalizing the transaction.

10. Rating and Feedback: After completing your purchase, you are encouraged to rate the seller’s performance and product quality and share your feedback. Your review helps improve service and informs future buyers.